Refund policy

Return and Refund Policy

PupBlock sells digital products that are delivered electronically. No physical products are shipped.

Digital Products

Because our products are digital and access is provided shortly after purchase, purchases are generally non-refundable once the digital files have been delivered, accessed, or downloaded, except where required by applicable law.

Please review the product description carefully before purchasing to make sure the product is suitable for your needs.

Technical or Access Issues

If you experience a problem accessing or downloading your files, receive a corrupted or incomplete file, or believe something is missing from your purchase, please contact us at:

pupblock.contact@gmail.com

We will make reasonable efforts to restore access or provide the correct files.

Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us. We will review the duplicate transaction and, where appropriate, issue a refund for the duplicate purchase.

Cancellations

Because digital products may be delivered automatically after payment, an order generally cannot be cancelled after digital access has been provided.

If you contact us before digital access has been provided, we may be able to cancel the order where applicable.

EU / EEA Customers

If you are located in the European Union or European Economic Area, you may have statutory rights regarding withdrawal from online purchases.

For digital content supplied immediately, the right of withdrawal may be lost where you have expressly consented to the digital content being supplied before the end of the applicable withdrawal period and acknowledged that doing so results in the loss of your withdrawal right, where permitted by applicable law.

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted.

Contact

For refund, cancellation, or digital-access questions, contact:

pupblock.contact@gmail.com